TERMS & CONDITIONS

RESERVATION POLICY


The rental contract is between the Guest and the Owner of the Property for which the accommodation booking is made and is subject to the terms and conditions herein. The contract for accommodation shall not be effective until the Booking Agent sends the Guest written confirmation of the booking. The Guest acknowledges that the Booking Agent acts as a booking agent for the Owner only and not as a principal.

CANCELLATION POLICY


When you make your booking and we have received the required deposit/taken a debit or credit card number to secure the booking, a legally binding contract exists between us that is non-cancellable and non-refundable, except in exceptional circumstances. You may still remain liable to pay in full or in part for the booking, even if you are unable to take your holiday. Even where you have not paid in full at the time of cancellation, you will remain liable for the full cost. If for some reason you do need to cancel, it is important that you tell us at the first opportunity so that we may attempt to re-let your room and minimise your loss. You should take out cancellation insurance to protect you against possible loss.

REFUND POLICY


Full refund for cancellations made within 48 hours of booking, if the check-in date is at least 14 days away. 50% refund for cancellations made at least 14 days before check-in. No refunds for cancellations made within 7 days of check-in. This includes if you do not cancel, but you fail to arrive for your stay with us. Please do not consider your booking cancelled until you receive our written confirmation.

© 2020 MELO STUDIOS

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